Broadband and internet
If you can't find your terms listed here, please refer to the Legacy dropdown below. BT Business Broadband The contract for customers ordering BT Business Broadband products on or after 2nd April 2024 is made up of: the General Terms - which you can find under the General Terms sub menu above; the BT Business Broadband Schedule to the General Terms - you can find the latest terms below. If you ordered your BT Business Broadband before 2 April 2024 please refer to the Legacy dropdown below for your terms which may include the Value Added Services Annex and Next Day Connection Annex, if applicable. any Order Form; and the BT Price List. BT Business Broadband, Essential, Enhanced and Pro Schedule to the General Terms for customers joining and resigning from 2 April 2024 PDF 419KB Please note that the Charges Schedule is no longer used. All information previously contained in the Charges Schedule is now at Section 52, Part 6 of the BT Price List. The Customer Service Compensation Scheme is contained at Part C of the BT Business Broadband Schedule
Broadband One BT Broadband One PDF 311KB BT Bundles The bundle terms below apply if you have ordered a bundle service that consists of any of the following - BT Business Broadband, BT Business Call Essentials, BT Cloud Voice Express and BT Business Services (Telephone Service - PSTN). Bundle Terms PDF 115KB The bundle terms below apply if you have ordered the Flexible Worker Bundle
Flexible Worker Bundle Terms PDF 98KB
BT Business Total Broadband products BT Business Total Broadband products are not available for new supply from 15 September 2014. The following terms and conditions apply to BT Business Total Broadband products (“legacy broadband products”) (as set out in the terms and conditions) ordered on or before 14 September 2014. Conditions for BT Business Services PDF 268KB Service Schedule for BT Business Broadband Access Service PDF 238KB Please note that the Charges Schedule is no longer used. All information previously contained in the Charges Schedule is now at Section 52, Part 6 of the BT Price List. Customer Service Compensation Scheme PDF 334KB - This Scheme and terms apply only to customers who ordered the legacy products on or after 30 October 2010. Traffic management PDF 316KB
Mobile Broadband Conditions for BT Business Services PDF 174KB Service Schedule for BT Business Mobile Service PDF 371KB Annex to the Service Schedule for BT Business Mobile Service PDF 214KB
BTnet Leased Line Service Schedule for BTnet (also marketed as Internet Connect UK) PDF 302KB Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BTnet Security PDF 208KB BT Business Email Business Email Lite powered by Microsoft® Office 365 PDF 220KB BT Business Lite Web Hosting and Business Email Lite powered by Microsoft® Office 365 PDF 204KB Service Schedule for BT Office Anywhere PDF 367KB Microsoft Office 365 offered by BT – Annex to Service Schedule – Service Level Agreement PDF 131KB
Voice services 0800/0844 number rental is subject to BT Inbound Contact UK Conditions Contract for BT Business Service (BT IP Trunk) - Main Conditions PDF 114KB BT Business BT IP Trunk Service Schedule PDF 93KB
Calls and lines
Your terms for our Calls and Lines Services These services are: PSTN, ISDN, Featureline, Featureline Compact, Featureline Corporate and Embark. The services allow you to make and receive calls. Featureline, Featureline Compact, Featureline Corporate and Embark provide additional functionality including call-handling features and network features. The following documents make up your contract for these services: - the BT Business Services – Telephone Service – Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms – which you can find below; - any Order; - the BT Price List; and - the General Terms, unless we: say otherwise in your other contract documents; or
we provide you with a different set of standard terms. You can find the Customer Compensation Scheme in Part C of the schedule and this sets out the Service Care Levels that apply to the different Calls and Lines services. You may be able to include your Calls and Lines services in a Calls and Lines Package – please see the Calls and Lines Packages entry for more information. BT Business Services – Telephone Service – Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms PDF 360KB
Calls and/or lines packages
If you can't find your terms listed here, please refer to the Legacy dropdown below. Your terms for our Calls and/or Lines Packages
These packages allow customers to consolidate spend on specified services including Calls and Lines services. Benefits may include capped or discounted calls. To obtain the benefits the customer may have to commit to a level of spend and a Minimum Period of Service. Details for each Calls and Lines Package including: - which services can be included; - the benefits; and - the commitments that apply, are set out in the relevant Annex and Section 56 of the BT Price List. The following documents make up your contract for the Calls and Lines Packages: - the Calls and Lines Packages Schedule to the General Terms – which you can find below; - the Annex to the Calls and Lines Packages Schedule for the specific Calls and Lines Package – which you can find below; - any Order; - the BT Price List; and - the General Terms, unless we: say otherwise in your other contract documents; or we provide you with a different set of standard terms. The services included within the Calls and Lines Package are provided under the separate contracts that apply to those services. Calls and Lines Packages Schedule to the General Terms PDF 160KB BT Accumulate PDF 146KB BT Business Call Essentials PDF 98KB BT Business Complete PDF 103KB BT Business Flex PDF 272KB BT Business One Plan PDF 111KB BT Business Plan (Customer Based and Lite) PDF 149KB BT Customer Commitment PDF 144KB BT Premier Value PDF 145KB BT Smartnumbers PDF 204KB
Domains and web hosting
If you can't find your terms listed here, please refer to the Legacy dropdown below. Your terms for IP Comms. These services allow customers to make and receive calls over the internet. BT Cloud PhoneThe following documents make up your contract for BT Cloud Phone Service: Cloud Work The following documents make up your contract for Cloud Work Service: - the General Terms; - Cloud Work Schedule to the General Terms; - RingCentral Development Platform Annex to the BT Cloud Phone Schedule and Cloud Work Schedule; - if applicable, the Cloud Work Contact Centre Annex to the Cloud Work Schedule; - any Order; and - the BT Price List. Cloud Work Schedule PDF 323KB Cloud Work Trial Terms PDF 271KB RingCentral Development Platform Annex to the BT Cloud Phone Schedule and Cloud Work Schedule PDF 154KB RingCentral EULA Annex PDF 113 KB Cloud Work Contact Centre, Annex to the Cloud Work Schedule PDF 229KB
BT Cloud Voice and Cloud Voice SIP-T The following documents make up your contract for BT Cloud Voice and Cloud Voice SIP-T: - the General Terms; - BT Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms; - Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T Schedule - BT Applications Software Licence Agreement. BT Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms PDF 321KB Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T Schedule PDF 289KB UK SIP - Part A (Service Terms) PDF 2MB UK SIP - Part B (Service Description) PDF 84KB You can find a copy of your General Terms in Large Business and Public Sector MiCloud and MiCloud Advance PDF 229KB MiCloud MiCloud and MiCloud Advance PDF 229KB MiCloud UC & MiCloud CC PDF 230KB
BT Cloud Voice Express The following documents make up your contract for BT Cloud Voice Express: - the General Terms; BT Cloud Voice Express Schedule to the General Terms for Customers joining and resigning prior to 28 March 2022 PDF 233KB BT Cloud Voice Express Schedule to the General Terms for Customers joining and resigning from 28 March 2022 PDF 235KB - any Order; and - the BT Price List.
Voice Calling with Microsoft Teams
IT Services portfolio
Your terms for Managed Services
The following documents make up your contract for your Retail Connect service:
- the General Terms
- the BT Price List
General Terms (these terms and conditions apply to Services before 1 May 2024)
BT Cloud Voice and Cloud Voice SIP-T - these terms and conditions apply to BT Cloud Voice Service (as set out in the terms and conditions) ordered on or before 13 August 2017 - PDF 384KB
BT SIP Trunk - these terms and conditions apply to BT SIP Trunk Service (as set out in the terms and conditions) ordered on or before 13 August 2017 - PDF 163KB
BT Business Broadband Advanced Service
BT Business Broadband
Value Added Services Annex to the BT Business Broadband Schedule (if ordered between 10 April 2017 and 25 November 2018) PDF 264KB